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    Returns & Refunds

    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

    Simply contact our Client Service team at support@evalax.com to activate the return procedure

    In the unlikely event that your item was received damaged or faulty please email us at support@evalax.com with the following details:

    • Original email/name you used when purchasing
    • Proof of purchase (order number)
    • Detailed description of the "fault" and "damage" of the item
    • Video evidence of the fault/defect of the product

    If a package is refused by the customer after it was shipped, we reserve the right to refuse the refund.

    *We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

    Canceling an Order

    We can change/cancel your order only before 24 hours have passed from your purchase. After 24 hours, we can't change/cancel your order because it automatically is fulfilled and being processed for shipment.


    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@evalax.com

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@evalax.com

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Returns

    We do not accept refused packages upon delivery.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

     

    Lost or Stolen Packages

    Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).

    Evalax is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Evalax will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to incorrect address.

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    Our products scream durability - but you're covered with a 12-month warranty in case something goes wrong! We also offer a iron-clad 30-Day Money Back Guarantee.

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    We believe health and wellness should be accessible to everyone, so we offer free nationwide shipping on all orders.