Shipping & Delivery Policy
Shipping times
United States
- 8-14 business days
Canada
- 9-14 business days
Australia
- 6-12 business days
*Priority Insured Shipping Option - covers customer in case the product is lost, damaged or stolen during shipment. Please notify us via email and we will send out a replacement as soon as possible.
When will my order ship out?
All orders are dispatched within 1-3 business days, followed by the shipping times displayed above.
When your order leaves our warehouse you will be automatically emailed with a tracking number and can track your shipment on our website.
Order tracking
As soon as your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update). You can track your order here.
Incorrect address
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Need help?
If your order hasn't received a tracking update in a while, it's generally due to a courier error, and it will still more than likely be delivered within the shipping times displayed above.
However, if your order exceeded the delivery window or you need any help, feel free to contact us at support@evalax.com.
* Please ensure the items in your order are selected correctly because, once they're shipped, they can't be stopped/canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.